FAQ


General Inquiries

Where is Paulski Art located?
Paulski Art is based in Salt Lake City, Utah.

Do you ship your products outside the U.S?
Yes we do but this is limited to a select number of products contingent on weight and size. 

Is Paulski Art a Black Owned Store?
Yes we are and a family operated business. 

Are your goods Fair Trade?
We operate solely on a "Fair Trade Program" and a firm believer of supporting all artists from back home in East and Western Africa.

Do you offer any discount to interior designers or those in the trade?
Given the niche market and limited product selection, discounts are currently not offered unfortunately. 

Do you take wholesale orders?
This is solely based on the product. Best way to know is by sending us a message. 

Shipping & Return Policy

What Method of Shipping do you Use?
90% of our U.S orders are shipped via UPS Ground and DHL/USPS for International orders. 

What is your guarantee/Return policy?
Most of our products come with a 14 days return policy. All returned items must be made within 14 days from the time of confirmed delivery and all return shipping costs are paid by the customer unless an error or damaged product was shipped. International orders have up-to 21 days to return their ordered items allowing convenient shipping times. Our furniture and antique pieces have a strict "No Return Policy". Kindly review each product description for better understanding. 

Do you have an exchange policy?
We accept exchanges on similar products/category only. Please also note that each circumstance is different and best way to sort this out is by contacting us directly so we help resolve the issue. 

Tonga Baskets/Binga Baskets

Are your Tonga baskets/Binga Baskets original?
Our Tonga baskets are 100% authentic and sourced directly from our artisans in Zambia and Zimbabwe. 

How big are your Tonga baskets?
Most of our Tonga baskets are in the 15-32 inches range, considered Large to XXL.

Do you ship internationally?
Yes we do.

Can I return my Basket if unhappy?
Absolutely! All returns are paid by the customer. 

Kuba Cloth Pillow Covers

What are your Kuba pillow cover sizes?
We supply 20"x20" pillow covers and 15"x20" Lumbar pillows. 

Do your Kuba pillow covers stretch?
No! There is no elasticity in our pillow covers so we recommend getting a slightly large filler (2" oversized) for a nice snug fit. 

How does one take care of a Kuba Pillow Cover?
Great question. Never machine or dry clean a kuba pillow cover. Only spot clean. 

Senufo Stools

Love your Senufo Stools and curious if you ship to Canada?
Unfortunately we do not do any international shipping on furniture items due to the high risk of damage. 

Can one actually sit on a Senufo Stool?
You certainly can but we highly advise against this given the old age and risk of damage. Best as a side table with decor or on display with books. 

My Senufo Stool has a slight crack/ding on one of the legs. Should it be like this?
Senufo stools are old antique stools. It is very common to see slight cracks, breaks or dings around the stools. These are the perfect imperfections and carry so much history and meaning as some can be over 100 years in age. We all get wrinkles eventually.