FAQ


Shipping Information

Where is Paulski Art located?
Paulski Art is based in Salt Lake City, Utah.

Do you ship your baskets outside of the U.S?
Yes we offer international shipping at a flat rate price.  

How much does it cost to ship your baskets?
Our shipping rates are as follows; US Shipping is $7.99 Flat Rate and International is $49.99 Flat Rate. 

How long does shipping take?
We require 2 days processing time for each order and shipping on average takes anywhere from 4-7 days within the U.S and up to 20 days with international orders.


Return Policy

What is your guarantee/Return policy?
We pride ourselves in the baskets and pillow covers we provide and assure 100% satisfaction. If you are not happy for any reason, please contact us and inform us of your return. All returned items must be made within 14 days from the time of arrival and all return shipping costs are paid by the customer. International orders have up to 21 days to return their ordered items allowing convenient shipping times. 

Do you have an exchange policy?
We accept exchanges on all our Tonga/Binga baskets and Kuba pillow covers so long the item has not been used or damaged. All related shipping costs are paid by the customer. 


Tonga Baskets/Binga Baskets

Are your Tonga baskets/Binga Baskets original?
Our Tonga baskets are 100% authentic and sourced directly from our artisans in Zambia and Zimbabwe. 

How big are your Tonga baskets?
Most of our Tonga baskets are in the 15-21 inches range, considered Large to XXL.

Do you ship internationally?
Yes we do.

Can I return my Basket if unhappy?
Absolutely! All returns are paid by the customer. 


Kuba Cloth Pillow Covers

What are your Kuba pillow cover sizes?
We supply 20"x20" pillow covers and 15"x20" Lumbar pillows. 

Do your Kuba pillow covers stretch?
No! There is no elasticity in our pillow covers so we recommend getting the exact pillow filler you're interested in. 

How does one take care of a Kuba Pillow?
Great question. Never machine or dry clean a kuba pillow cover. Only spot clean. 

Do you accept custom order?
Only if the order is wholesale with a minimum of 50 product being made.