FAQ


Shipping Information

Where is Paulski Art located?
Paulski Art is based in Salt Lake City, Utah.

Do you ship outside of the U.S?
Paulski Art ships both domestically and internationally to registered addresses only. Currently the only product we ship internationally are our Kuba pillow covers. To inquire shipping costs on other products, please contact us directly so we can provide you with a quote. 

How much is shipping?
Shipping prices range depending on the product ordered. Our Kuba pillow covers ship for free within the U.S, while other products have a baseline ranging from $7.99 to $27 on standard shipping rates. 

How long does shipping take?
We require 2 days processing time for each order and shipping on average takes anywhere from 4-7 days within the U.S and up to 20 days with international orders.

Return Policy

What is your guarantee/Return policy?
We pride ourselves in the products we provide and assure 100% satisfaction. If you are not happy for any reason, please contact us and inform us of your return. All returned items must be made within 14 days from the time of arrival and all return shipping costs are paid by the customer. International orders have up to 21 days to return their ordered items allowing convenient shipping times. 

Do you have an exchange policy?
We accept exchanges on all our products so long the item has not been used or damaged.

Kuba Cloth Pillows

How do I clean my Kuba cloth Pillow?
Using a lightly soaked cloth, gently wipe the affected area without putting too much pressure on the cloth. Please note that your Kuba pillow is made out of Raffia fibers, so a lot of water can easily soften and damage it. Upon completion allow the pillow cover to air dry.

What are Kuba pillow covers made out off?
Kuba pillow covers are made out of Raffia Vinifera fibers found in the Democratic Republic of Congo.

What sizes are your Kuba Cloth Pillow covers?
Most of our Kuba cloth pillows measure 20″ x 20″ and recommend using similar size inserts. 

Do your Kuba Cloth pillow covers come with inserts?
Our pillow covers do not include inserts.

Tonga Baskets

Are your Tonga baskets/Binga Baskets original?
Our Tonga baskets are 100% authentic and sourced directly from artisans in Africa. 

How big are your Tonga baskets?
Most of our Tonga baskets are in the 21-25 inches range, considered as XL.

Do you ship internationally?
We do not unfortunately. 

Can I return my Basket if unhappy?
Absolutely!

JuJu Hats

Are your JuJu Hats authentic?
Absolutely! All our JuJu hats are 100% authentic and made by artisans working directly for Paulski Art and located in Cameroon. 

How big are your JuJu Hats?
All our JuJu hats come in one size and this is 30 inches wide or 80cm. This is classified as an XL JuJu hat.

Do I need special instructions to hang a JuJu Hat?
Not at all. Each JuJu hat comes with a string loop that is ready to hang on a wall. All you need is a wall nail or frame hook attached to your wall. 

Do you ship internationally?
We do not unfortunately due to the size and boxing.

Can I return my JuJu Hat if unhappy?
Yes you can and you have 14 days from the time you received it.