Free Shipping to All U.S Orders | 100% Customer Satisfaction.

FAQ

Shipping

Where is Paulski Art located?
Paulski Art is based in Salt Lake City, Utah.

Do you ship outside of the U.S?
Paulski Art ships both domestically and internationally to registered address. Unfortunately due to weight and cost, we do not ship our Zebra ottomans outside of the U.S.

How much is shipping?
All domestic orders come with free shipping. International orders have a flat rate of $26 per order.  

How long does shipping take?
We require 2 days processing time for each order and shipping on average takes anywhere from 4-7 days within the U.S and up to 20 days with international orders.

Can I expedite my order?
Unfortunately all orders are shipped using USPS Priority and we don’t offer any expedited alternatives.


Returns

What is your guarantee/Return policy?
We pride ourselves in the products we provide and assure 100% satisfaction. If you are not happy for any reason, please contact us and inform us of your return. All returned items must be made within 14 days from the time of arrival and all return shipping costs are paid by the customer. International orders have up to 21 days to return their ordered items allowing convenient shipping times. 

Do you have an exchange policy?
We accept exchanges on all our products so long the item has not been used or damaged.

Can I return my Zebra Skin Ottoman if unhappy?
Because all our ottomans are made to order, unfortunately we do not offer any returns.


Product Information & Care

How do I clean my Kuba cloth?
Using a lightly soaked cloth, gently wipe the affected area without putting too much pressure on the cloth. Please note that your Kuba cloth is made out of Raffia fibers, so a lot of water can easily soften and damage it. Upon completion allow the cloth to air dry.

What are Kuba cloths made out off?
Kuba cloths are made out of Raffia Vinifera fibers found in the Democratic Republic of Congo.

What sizes are your Kuba Cloth Pillow covers?
All our Kuba cloth pillows measure 20"x20" and recommend using similar size inserts. 

Do your Kuba Cloth pillow covers come with inserts?
Our pillow covers do not include inserts.

Zebra Skin Ottoman

Do you ship internationally?
Unfortunately we do not ship internationally for any of our furniture items due to size and weight.

When will my order ship?
All our furniture pieces are made to order and for that reason, lead times are usually 3-5 weeks for production and shipment.

What method of shipment do you use?
All our Zebra skin ottomans are shipped using trucking agencies that deliver door to door with a tracking number.

Is the Zebra on the ottoman real?
Yes! Each ottoman is made using a full grade A Zebra skin hide.

What type of Zebra do you use?
Each Zebra ottoman is made from the Burchell breed that is abundant in Africa and their population controlled by government agencies through culling.

Can I return my Ottoman if unhappy?
Because all our ottomans are made to order, unfortunately we do not offer any returns.