FAQ


Shipping Information

Where is Paulski Art located?
Paulski Art is based in Salt Lake City, Utah.

Do you ship outside of the U.S?
Paulski Art ships both domestically and internationally to registered addresses only. Currently the only product we ship internationally are our Kuba pillow covers. To inquire shipping costs on other products, please contact us directly so we can provide you with a quote. 

How much is shipping?
Shipping prices range depending on the product ordered. Our Kuba pillow covers ship for free within the U.S, while other products have a baseline ranging from $7.99 to $11.99 on standard shipping rates. Please note we do not ship Ottomans outside of the U.S. 

How long does shipping take?
We require 2 days processing time for each order and shipping on average takes anywhere from 4-7 days within the U.S and up to 20 days with international orders.

Can I expedite my order?
Yes! We offer 2nd day Air for U.S orders. On international orders, we ask that you contact us directly so we can provide you with an exact quote for your location/country. 

Return Policy

What is your guarantee/Return policy?
We pride ourselves in the products we provide and assure 100% satisfaction. If you are not happy for any reason, please contact us and inform us of your return. All returned items must be made within 14 days from the time of arrival and all return shipping costs are paid by the customer. International orders have up to 21 days to return their ordered items allowing convenient shipping times. Please note: Zebra ottomans have a zero return policy.

Do you have an exchange policy?
We accept exchanges on all our products so long the item has not been used or damaged.

Can I return my Zebra Skin Ottoman if unhappy?
Because all our ottomans are made to order, unfortunately we do not offer any returns.

Kuba Pillow Covers

How do I clean my Kuba cloth Pillow?
Using a lightly soaked cloth, gently wipe the affected area without putting too much pressure on the cloth. Please note that your Kuba pillow is made out of Raffia fibers, so a lot of water can easily soften and damage it. Upon completion allow the pillow cover to air dry.

What are Kuba pillow covers made out off?
Kuba pillow covers are made out of Raffia Vinifera fibers found in the Democratic Republic of Congo.

What sizes are your Kuba Cloth Pillow covers?
Most of our Kuba cloth pillows measure 20″ x 20″ and recommend using similar size inserts. 

Do your Kuba Cloth pillow covers come with inserts?
Our pillow covers do not include inserts. 

Zebra Skin Ottoman

Do you ship internationally?
Unfortunately we do not ship internationally for any of our furniture items due to size and weight.

When will my order ship?
All our furniture pieces are made to order and for that reason, lead times are usually 3-5 weeks for production and shipment.

What method of shipment do you use?
All our Zebra skin ottomans are shipped using trucking agencies that deliver door to door with a tracking number such as UPS, Fedex and LTL.

Is the Zebra on the ottoman real?
Yes! Each ottoman is made using a full grade A Zebra skin hide.

What type of Zebra do you use?
Each Zebra Ottoman is made from the Burchell breed that is abundant in Africa and their population controlled by government agencies through culling.

Can I return my Ottoman if unhappy?
Because all our ottomans are made to order, unfortunately we do not offer any returns.

Tonga Baskets

Are your Tonga baskets original?
Our Tonga baskets are 100% authentic and sourced directly from artisans in Africa. 

How big are your Tonga baskets?
Most of our Tonga baskets are in the 21-25 inches range, considered as XL.

Do you ship internationally?
We do not unfortunately. 

Can I return my Basket if unhappy?
Absolutely!